Refund Policy

Our Plant Guarantee

At Evergreen Growers, we take pride in the quality of our plants. All plants leave our nursery in healthy condition, and we stand behind the quality of our stock.

Refund Eligibility

You may be eligible for a refund or replacement if:

• Plants arrive damaged during shipping
• You receive the wrong plants or incorrect quantity
• Plants are dead or severely unhealthy on arrival
• The order was incorrectly processed

Time Limits

Please inspect your plants upon delivery and report any issues within 48 hours of receiving your order. This allows us to properly assess the situation and provide the best resolution.

How to Request a Refund

1. Take photos of the damaged or incorrect plants
2. Contact us via email at sales@evergreengrowers.com.au or call us
3. Include your order number and describe the issue
4. Attach the photos to your email

Refund Process

Once we receive your refund request, we will review it within 2 business days. If approved, we will offer:

• A replacement plant shipped at no extra cost
• Store credit for future purchases
• A full refund to your original payment method

Refunds are typically processed within 5-7 business days.

Exclusions

We cannot offer refunds for:

• Plants that have declined due to improper care after delivery
• Damage caused by extreme weather after delivery
• Plants not watered or cared for according to provided instructions
• Change of mind purchases

Wholesale Orders

For wholesale and trade account orders, please refer to your trade agreement or contact your account manager directly.

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us. We're committed to ensuring you're satisfied with your purchase.