Question 1

How do I place an order?

Accepted Answer

You can browse our plants online and add items to your cart. Once you are ready, proceed to checkout to complete your order. For wholesale orders, you can also contact us directly to discuss your requirements.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Trade account holders may have access to invoice payment options.

Question 3

Can I modify or cancel my order?

Accepted Answer

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been dispatched, it cannot be cancelled, but you may be able to return items according to our refund policy.

Question 4

Do you offer trade or wholesale accounts?

Accepted Answer

Yes! We offer trade accounts for landscapers, councils, developers, and garden centres. Trade accounts provide wholesale pricing and flexible payment terms. Contact us to apply for a trade account.

Question 5

Where do you deliver?

Accepted Answer

We deliver throughout the Sydney metropolitan area and can arrange delivery to most locations in NSW and interstate. Delivery costs vary based on location and order size.

Question 6

How long does delivery take?

Accepted Answer

Sydney metro deliveries typically take 3-5 business days. Regional and interstate deliveries take 7-14 business days. Times may vary during peak seasons.

Question 7

Can I collect my order?

Accepted Answer

Yes! You can select Click & Collect at checkout and pick up your order from our nursery in Dural. We will notify you when your order is ready for collection.

Question 8

What if my plants arrive damaged?

Accepted Answer

We take great care in packing our plants, but if they arrive damaged, please contact us within 48 hours with photos. We will arrange a replacement or refund as per our refund policy.

Question 9

How should I care for my new plants?

Accepted Answer

When you receive your plants, water them immediately and keep them in a shaded area for a few days to recover from transport. Plant them in appropriate soil and follow the care instructions provided. Feel free to contact us for specific advice.

Question 10

What is tube stock?

Accepted Answer

Tube stock are young plants grown in small tubes (typically 50mm). They are cost-effective for large plantings, establish well, and quickly catch up to larger potted plants. They are ideal for revegetation, landscaping, and garden borders.

Question 11

When is the best time to plant?

Accepted Answer

In Sydney and NSW, the best planting times are autumn (March-May) and spring (September-November). Planting during mild weather helps plants establish before the stress of summer heat or winter cold.

Question 12

Where is your nursery located?

Accepted Answer

Our nursery is located at 658 Old Northern Road, Dural NSW 2158. We are open Monday to Friday, 7am to 4pm. Visitors are welcome!

Question 13

Can I visit the nursery?

Accepted Answer

Yes, you are welcome to visit our nursery during business hours. We recommend calling ahead for large orders or if you need specific advice, so we can ensure the right staff are available to assist you.

Question 14

Do you offer landscaping services?

Accepted Answer

We are a wholesale nursery and do not provide landscaping services. However, we work with many professional landscapers and can recommend trusted partners in your area.

Frequently Asked Questions

Ordering

Delivery

Plant Care

General

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